Last updated: 23 October 2026
We want you to be happy with your purchase. This policy explains how returns and refunds work for products bought on wonfast.co.uk.
Products bought on Amazon
Some products on our website are sold through Amazon. If you completed your purchase on Amazon, your order, delivery, returns and refunds are handled by Amazon under Amazon’s returns policy. Please start any return from Your Orders in your Amazon account.
The rest of this policy applies to products you buy directly from WonFast on our website.
Your right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. To cancel, please email us at info@wonfast.co.uk or tell us through our contact page, including your order number. You then have a further 14 days to send the item back to us.
Condition of returned items
- Items should be returned unused, in their original condition and packaging where possible.
- If an item has been used more than needed to check it, we may reduce your refund to reflect that.
- For hygiene reasons, some items cannot be returned once opened if they have been unsealed after delivery. We will make this clear on the product page where it applies.
How to return an item
- Email us at info@wonfast.co.uk or use our contact page with your order number and the item you want to return.
- We will reply with the return address and any instructions.
- Pack the item securely and send it back. We recommend using a tracked service and keeping proof of postage.
Return delivery costs
If you are returning an item because you changed your mind, you are responsible for the cost of sending it back. If the item is faulty, damaged or not what you ordered, we will cover the return cost.
Refunds
- We will refund you within 14 days of receiving the returned item (or proof that you sent it back).
- Refunds include the price of the item and the original standard delivery charge, if you paid one.
- Orders paid by card or online are refunded to the original payment method.
- Orders paid by cash on delivery are refunded by bank transfer. We will ask you for the details we need.
Faulty, damaged or wrong items
If your item arrives faulty or damaged, or it is not what you ordered, please contact us as soon as possible, ideally with a photo. We will offer a replacement, repair or refund in line with your legal rights. This policy does not affect your statutory rights under consumer law.
Cancelling before delivery
If you would like to cancel an order before it has been sent, please contact us through our contact page as soon as possible. If the order has not been dispatched we will cancel it and you will not be charged.
Contact us
For any questions about returns or refunds, please email us at info@wonfast.co.uk, call us on +44 7459 642313 or use our contact page. Our address is WonFast, 20 East Street, Barking, IG11 8EU, United Kingdom.